The practice of the effect of quality control circle in medicine waiting time reduction of out-patients in Hospital of Traditional Chinese Medicine of Foshan City

LIN Junjie; WU Shunfang; L&#220; Min'er

doi:10.3969/j.issn.1006-0111.2015.02.026

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Objective To investigate the effect of quality control circle in the reduction of medicine waiting time for out-patients. Methods Analyze the reason of the increase of medicine waiting time for out-patients was analyzed. Specific plan was made and carried out. Medicine waiting time for out-patients before and after the intervention was compared by statistic analysis, and the effect of quality control circle was assessed. Results The average medicine waiting time for out-patients after intervention was 14.47 min, which was 2.45 min shorter than the average time before the intervention; 67.78% of the patients got their medicine within 15 min after the intervention, which was 10.61% higher than that of before the intervention; the quality control methods, abilities of solving problems and working initiative of the quality control circle stuffwere improved. Conclusion Quality control circle is capable of increasing dispensing efficiency, shortening medicine waiting time for out-patients, and promoting the core competitiveness of dispensary of traditional Chinese medicine.

The practice of the effect of quality control circle in medicine waiting time reduction of out-patients in Hospital of Traditional Chinese Medicine of Foshan City

Department of Pharmacy, Foshan Hospital of Traditional Chinese Medicine, Foshan 528000, China

Received Date: 2013-11-19

Rev Recd Date: 2014-05-27

Key words:

quality control circle /
out-patient dispensary of traditional Chinese medicine /
dispensing efficiency /
waiting time for out-patients

Abstract: Objective To investigate the effect of quality control circle in the reduction of medicine waiting time for out-patients. Methods Analyze the reason of the increase of medicine waiting time for out-patients was analyzed. Specific plan was made and carried out. Medicine waiting time for out-patients before and after the intervention was compared by statistic analysis, and the effect of quality control circle was assessed. Results The average medicine waiting time for out-patients after intervention was 14.47 min, which was 2.45 min shorter than the average time before the intervention; 67.78% of the patients got their medicine within 15 min after the intervention, which was 10.61% higher than that of before the intervention; the quality control methods, abilities of solving problems and working initiative of the quality control circle stuffwere improved. Conclusion Quality control circle is capable of increasing dispensing efficiency, shortening medicine waiting time for out-patients, and promoting the core competitiveness of dispensary of traditional Chinese medicine.

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Reference (8)

[1]	王临润,张国兵,汪洋,等.品管圈在医院药剂科质量管理持续改善中的应用[J].中国药房,2010,21(37):3491-3493.
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[3]	张钰. 利用品管圈降低门诊处方不合格率的探讨[J].中国医院药学杂志,2012,32(10):803-804.
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[6]	俞幼娜.嵊泗县人民医院药剂科推行品质管理圈活动的实践效果评估[J].药学实践杂志,2014,32(2):150-152.
[7]	朱珠,曹运莉,唐彦,等. 运用服务管理理论,探讨门诊药房服务流程优化[J].中国医院药学杂志,2012,32(5):319-320.
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[1]	王临润,张国兵,汪洋,等.品管圈在医院药剂科质量管理持续改善中的应用[J].中国药房,2010,21(37):3491-3493.
[2]	张幸国,赵青威,李盈,等. 品管圈在医院药学管理中的探讨与实践[J].实用药物与临床,2009,12(4):233-235.
[3]	张钰. 利用品管圈降低门诊处方不合格率的探讨[J].中国医院药学杂志,2012,32(10):803-804.
[4]	朱卫星,常惠礼,林秀青,等.品管圈活动在缩短患者候药时间的应用[J].中国当代医药,2012,19(31):159-161.
[5]	梅全喜,戴卫波.品管圈在医院药事管理中的应用[J].时珍国医国药,2012,23(8):2021-2023.
[6]	俞幼娜.嵊泗县人民医院药剂科推行品质管理圈活动的实践效果评估[J].药学实践杂志,2014,32(2):150-152.
[7]	朱珠,曹运莉,唐彦,等. 运用服务管理理论,探讨门诊药房服务流程优化[J].中国医院药学杂志,2012,32(5):319-320.
[8]	崔丽娟,朱立平.利用现代化手段科学编排中药斗谱[J].北京中医药,2011,6(30):463-465.

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The practice of the effect of quality control circle in medicine waiting time reduction of out-patients in Hospital of Traditional Chinese Medicine of Foshan City

doi: 10.3969/j.issn.1006-0111.2015.02.026

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通讯作者: 陈斌, [email protected]

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